Refund policy

Last updated: July 21, 2026

At Gsupps (Gsupps.com.au), customer health, safety, and satisfaction are our highest priorities. As we supply health and dietary supplements across Australia and New Zealand, strict hygiene and safety regulations apply to all products distributed through our store.

This policy outlines your rights and our procedures regarding returns, exchanges, and refunds in accordance with applicable consumer protection laws.

1. Consumer Guarantees (Australia & New Zealand)

Our policy does not exclude, restrict, or modify any rights you have under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act 1993 (CGA).

Under Australian and New Zealand consumer protection legislation, you are entitled to a remedy (replacement, repair, or refund) if a product fails to meet standard consumer guarantees. This applies if a product:

• Arrives damaged, faulty, or broken.

• Is expired prior to delivery or unsafe for consumption.

• Is significantly different from its description or incorrect.

If you receive an item with any of the issues above, please contact our support team immediately at info@Gsupps.com.au.

2. Health & Safety Regulations (Opened Products)

Due to strict health, hygiene, and safety laws regarding ingestible dietary supplements:

• Opened, unsealed, broken-seal, or partially consumed products CANNOT be returned or refunded unless proven to be defective, faulty, or incorrectly delivered.

• Items returned for a change of mind must remain strictly unopened, unused, and with all original safety seals fully intact.

3. Change of Mind Returns

We offer a 30-day change-of-mind return policy from the date your order is delivered to your address.

To be eligible for a change-of-mind return:

• The item must be unopened, unused, and in its original sealed packaging.

• The outer packaging, seals, and product labels must be in original, resalable condition.

• You must provide a valid proof of purchase (order number or email receipt).

Important Notes:

• Original shipping fees are non-refundable.

• Return shipping costs are the responsibility of the customer.

• We strongly recommend using a tracked shipping service. We cannot issue refunds for returned items lost in transit.

4. Damaged, Faulty, Expired, or Incorrect Items

If your package arrives damaged, defective, expired, or with incorrect items, please follow these steps:

1. Notify Us: Email info@Gsupps.com.au or call us at 0256798779 within 7 days of receiving your package.

2. Provide Evidence: Include your order number, a brief explanation, and clear photos/videos showing:

   • The outer shipping box and shipping label.

   • The damaged, expired, or incorrect item and its safety seal.

3. Resolution: Upon inspection and approval, we will immediately send a free replacement or issue a full refund (including standard shipping costs) at no additional charge to you.

5. Non-Returnable Items

The following items are excluded from returns and refunds:

• Opened, unsealed, or used supplements.

• Gift cards or promotional vouchers.

• Clearance or end-of-line promotional items (unless faulty or required by law).

6. How to Process a Return

To initiate a return, please complete the following steps:

1. Contact us via email at info@Gsupps.com.au with your order number and the reason for the return request.

2. Once your return request is approved, our team will provide you with authorization instructions.

3. Securely pack the item(s) to avoid damage during transit.

4. Send your return package to our facility:

   Gsupps Returns Department

   29 Parklake Drive

   Mudgeeraba, QLD 4213

   Australia

5. Share the tracking number with us once dispatched.

Please Note: Do not return items without contacting us first. Unapproved returns will not be processed.

7. Refunds & Processing Time

Once your return is received and inspected at our warehouse:

• We will send you an email notification confirming receipt and whether your refund has been approved.

• If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days.

• Processing times may vary depending on your bank or payment gateway provider.

If you have not received your refund within 10 business days of approval, please check your bank account or card issuer before reaching out to us.

8. Contact Information

For any questions, concerns, or inquiries regarding our Return and Refund Policy, please contact our customer service team:

• Store Name: Gsupps

• Website: Gsupps.com.au

• Email: info@Gsupps.com.au

• Phone: 0256798779

• Address: 29 Parklake Drive, Mudgeeraba, QLD 4213, Australia

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST