Shipping policy

Last updated: July 21, 2026

At Gsupps (Gsupps.com.au), we strive to deliver your health and dietary supplements safely and efficiently. We service customers across Australia and New Zealand.

Please review our complete Shipping Policy below for details regarding order processing, estimated transit times, tracking, and delivery guidelines.

1. Order Processing Time

All orders placed on Gsupps.com.au are processed before dispatch.

• Handling / Processing Time: 1 – 3 business days (Monday to Friday, excluding Australian public holidays).

• Orders placed on weekends or public holidays will begin processing on the following business day.

• You will receive a shipping confirmation email containing a tracking link once your order has been packaged and handed over to our shipping carrier.

2. Shipping Rates & Delivery Timeframes

We ship orders to addresses across Australia and New Zealand. Delivery timeframes consist of processing time plus carrier transit time:

Note: Shipping charges for your order are calculated and displayed at checkout. Total estimated delivery time accounts for standard business days (Monday through Friday, excluding public holidays).

3. Order Tracking

Once your order has shipped, you will automatically receive an email with your carrier tracking number and a link to trace your shipment in real-time.

• Please allow 24 to 48 hours after receiving your tracking number for the tracking status to update on the carrier’s portal.

• If you do not receive a tracking confirmation within 4 business days of placing your order, please contact us at info@Gsupps.com.au.

4. Shipping Destinations & PO Boxes

• Australia: We ship to valid residential, commercial addresses, PO Boxes, and Australia Post Parcel Lockers nationwide.

• New Zealand: We ship to physical residential and commercial addresses. (Please ensure a physical address is provided for international shipments where required).

5. Customs, Taxes, & Import Duties (New Zealand)

• Australia: Applicable Goods and Services Tax (GST) is included in the price at checkout for all Australian domestic orders.

• New Zealand: Orders shipped to New Zealand may be subject to local import taxes, customs duties, or clearance fees upon arrival, depending on New Zealand Customs regulations. Any custom duties or import fees incurred are the responsibility of the customer.

6. Incorrect Shipping Address & Address Changes

• Accuracy: Customers are responsible for providing complete and accurate shipping details at checkout (including unit numbers, street names, and postcodes).

• Address Changes: If you notice an error in your shipping address, please notify us immediately at info@Gsupps.com.au or call 0256798779. We will do our best to modify your address prior to dispatch.

• Returned Packages: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the re-shipping costs.

7. Delayed, Damaged, or Lost Packages

While we partner with reliable delivery carriers, unforeseen delays due to weather conditions, postal peak seasons, or border customs clearance may occasionally occur.

• Delayed Packages: If your package has not arrived within 15 business days, please reach out to our team so we can initiate an inquiry with the courier service.

• Damaged in Transit: If your package arrives visibly damaged or tampered with, please take photos/videos of the packaging and items immediately and contact us at info@Gsupps.com.au within 7 days of delivery.

• Stolen Packages: Gsupps is not responsible for packages marked as "Delivered" by the courier that are subsequently lost or stolen from a property. Please ensure your delivery location is secure.

8. Contact Us

If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact our customer support team:

• Store Name: Gsupps

• Website: Gsupps.com.au

• Email: info@Gsupps.com.au

• Phone: 0256798779

• Dispatch / Business Address: 29 Parklake Drive, Mudgeeraba, QLD 4213, Australia

• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST